Store Policies

Online Bicycle Purchases

We are not able to ship bicycles purchased online. However, all the bicycles on our website are available for Click and Collect.

Find the bike and size you want, and order it online. If you cannot find the bike you want, contact sales@speedriverbicycle.com and we'll check if or when that bike might become available. If you want to add accessories and have them installed, add them to the cart and write what you want installed in the notes.

If you are unsure of what size you require, don't hesitate to contact us at sales@speedriverbicycle.com; we'll be happy to help!

Shipping
Speed River Bicycle offers ground shipping Canada wide! We feature Canada Post Regular Parcel Service (trackable) shipping on most online purchases (please note all bicycles cannot be shipped). Online orders* over $100 (before tax) qualify for free ground shipping. *excluding bicycles and select over-sized items.

Shipping Rates:
Ground shipping rates on online orders are as follows,
Orders with a pretax total of up to $99.99 will be $19.99 via Canada Post Regular Parcel Service with tracking
Orders* with a pretax total of $100 or more will be FREE SHIPPING via Canada Post Regular Parcel Service with tracking

*excluding bicycles and select oversized items.

Shipping Logistics:
All online orders ship from Speed River Bicycle from Tuesday to Friday. We do not ship online orders on weekends or statutory holidays. All online orders over $499 will be shipped with "a signature" required. Most online orders are processed within 24 hours of order placement. Some orders may require additional processing time due to the size of the order, the location of the order products, or the volume of orders being processed.

Order Fulfilment:
We will contact you if any purchased item from your order is unavailable due to an inventory discrepancy. When you submit an order through our e-comm store, your credit card is pre-authorized for the total order cost (including applicable taxes and shipping). Before shipping your order, Speed River Bicycle will only charge the amount that reflects the total cost of the shipped product(s) and applicable taxes and shipping costs. Out-of-stock order items that are cancelled will not be included in the final charge to your card. For all online orders over $200 not being picked up in-store, the ship-to address must match the billing address*. We reserve the right to cancel any online orders due to suspicious activity or other security reasons.

*Exceptions can apply if they are being shipped to a valid business address.

Online Order Cancelations:
If you want to cancel an online order, have any questions or concerns about our shipping policies, or want to inquire about special shipping requests, please contact us at sales@speedriverbicycle.com

Click & Collect Shopping
Most orders will be ready within two business days. Please remember that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.

We will email you once your order is received in our system and is being processed. You will receive another email confirming when your order is ready for pickup. If you need an item immediately, we ask that you call us to confirm the product is available before heading to our store.

Unless special arrangements are made in advance, Store pick-up orders that are completely fulfilled (all items are ready for pick-up) will be available for 60 days. Orders not collected within this timeframe will be cancelled and refunded to the original payment method.

Home Delivery
Home delivery is available for purchases of bicycles and parts and accessories within the City of Guelph.

Speed River Bicycle offers free home delivery on orders over $100 for parts and accessories and will be delivered within 5 business days. For orders under $100, delivery is $10. Bicycle deliveries* are fulfilled only on Thursdays. Bikes can only be delivered to the billing address associated with the order.

*If you are purchasing accessories along with your bike we can install them for you. Just add in the comments what you would like us to do. Once your order is placed, someone will reach out to you by phone or email to let you know when your order will be delivered.

Returns and Refunds

Parts, Accessories, and Clothing – We offer a 7 day return policy (45 days during December). If you're not happy with your purchase, you can return it to Speed River Bicycle (112 Wyndham Street N) (either in person or shipped* using a trackable shipping service of your choice) for a refund**. To be eligible for a full refund, your item must be returned unused and in the same condition that you received it in, along with the original packaging and the receipt. Items returned without the original packaging are subject to a 20% restocking fee. We do not offer exchanges, only refunds. If you want to exchange the size or colour of a product, we kindly ask that you return the original product for a refund and purchase the new item on a separate order. This makes for a faster, and more efficient process.

* Returns being shipped should be sent to Speed River Bicycle, 112 Wyndham Street N, Guelph, ON N1H 4E8

Attention: E-Comm Returns. Return fees are not covered by Speed River Bicycle. Online orders can also be returned in person to our store free of charge.

** Shipping fees are not refundable.

Bicycles can be returned within 7 days if in new and unused condition. When you pick up your bike we will review it with you and make sure it meets your expectations. Bicycles that have been accessorized are subject to a 20% restocking fee on each accessory.

Final Sale Items

Cycling shorts are final sale. Most apparel brands we carry offer a comfort guarantee. Ask a sales associate for details or check the brand’s website. Tools must be sealed in the original packaging to be returned. If packing is opened tools are final sale. All nutrition, special order rear shocks and stems over 100mm are final sale. There are no returns on e-bike batteries w/no exceptions.

Website Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices and inventory in our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling (519) 824-9371 or emailing us at sales@speedriverbicycle.com. Thank you!

Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Warranty
If you have an issue with your product please don’t hesitate to email us at sales@speedriverbicycle.com. If you believe it's a manufacturers defect and would like to inquire about a warranty, send us an email and we can assist in the process. A detailed and sharp photo(s) of the defective product might be required along with the original receipt.

If the product you would like to warranty is from a brand we sell but was purchased elsewhere we can still help as long as you have the original receipt. This process may take some time for company reps to review; please allow for at least two weeks to process.

We know your gear gets wet and dirty through regular outdoor use, but please clean it off before photographing it or bringing it in.